FAQ

When will I get my oil if I order online?

We always promise to deliver your oil within 1-2 business days. Our business day begins at 5:00 AM, so keep in mind that if you place your order before then you may even receive your oil that same day.

HOW CAN I ORDER A "Fill up"?

Ordering a “Fill Up” from us is super easy! When placing your order set the quantity to the maximum that you could possibly take. If you are unsure, 250 gallons is a safe bet. If you bay by credit card, you will be refunded the following business day for any oil that your tank does not take. If paying by check, simply leave the amount blank on the check that you leave for the driver. It is that easy!

Does Order Oil Online always have the lowest prices on the internet?

Yes! Thanks to our revolutionary business model we can always offer our customers the lowest prices around. Feel free to visit our Services page to compare prices with other companies in the area, you will see we are the lowest!

How can I contact Order Oil Online if I have any questions about my order?

In order for us to keep our overhead costs low so that we can always provide the lowest price to our customers, we have streamlined our customer support so that everything is handled primarily online through the help form on our Contact Us page. We also have a phone number that will connect you directly to our office in Portland, Maine. But keep in mind, our business is set up so that all orders are processed through our website, not over the phone. 

How can I be sure that my order was received?

Check your email inbox! Once you hit the “Submit Order” button on our order page, you will always receive a confirmation email from us letting you know that everything is good to go.

Is ORDER OIL ONLINE A BROKER? OR AN INDEPENDENT OIL COMPANY?

Order Oil Online is a 100% independent full service oil delivery company, owned and operated by local Mainers who have over 20 years of experience in the oil industry. We have our own fleet of trucks and drivers as well as a small office staff that work at our office in Portland, Maine.

Will bad weather and cold winters affect my 1-2 business day delivery window?

Order Oil Online is committed to delivering year-round, Monday through Friday, no matter the weather. That’s the whole point. However, Maine winters can throw some curveballs, so in the off chance that we do encounter a delay, we will let you know right on our order page.

How do I know if you will deliver to my area?

Order Oil Online is a rapidly growing company servicing a good portion of the Greater Portland area. As we grow, so will our delivery area. To find out if we deliver near you visit our Services page for a complete overview of our delivery map.